Return/Exchange Policy

If you have decided to return a product for exchange or store credit, please email info@laboutiquenoire.ca immediately before taking any action.
La Boutique Noire INC. does not cover the cost of returns. We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking.
Returns take 3-10 business days to process upon reaching our facility. Once your return is processed and the applicable credit is issued, you will receive a return confirmation email.
All SALES ITEMS, FRAGRANCES, JEWELRY AND SWIMWEAR ARE FINAL SALE, and are not eligible for refund, exchange, or store credit
NO REFUNDS. All products are carefully and thoroughly inspected before being packaged for delivery. We will only offer reimbursement in the form of store credit or provide an exchange for a different size. Returns must be made within 7-10 business days of the item's delivery, and will only be accepted so long as the return item is in the same brand new, unworn, untouched , original condition as when it was shipped out.
Returns are solely the responsibility of the customer and MUST be completed within 7-10 business days from the date of delivery.  Return costs will not be refunded. In case of an exchange for a different size or item, the customer will be charged a re-shipping fee.  
All included dust bags, boxes, tags, cards, and care information must be included with the returned item. Damaged, worn, or incomplete merchandise will be rejected and sent back to the customer, and all costs for returning damaged returns will be incurred by the customer.
Risk of lost or stolen goods purchased from La Boutique Noire INC. is assumed by the customer upon delivery of the goods to the carrier. The customer is responsible for filing any claims with carriers for lost or damaged items.
Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
Please take caution of makeup or deodorant rubbing off on any garments.
Shipping charges are non-refundable 
All conditions are subject to change without notice.